Protection plan for management of the public and the personnel – Palazzo Reali venue

MASI Lugano – Palazzo Reali Venue

Opening Times
The museum is open to the public at the following times:
Closed on Mondays
Tuesday, Wednesday, Friday: 10 am – 5 pm
Thursday: 10 am – 8 pm
Saturday, Sunday and Public Holidays: 10 am – 6 pm

Protection Plan for Visitors within the Exhibition Areas
This protection plan has been drafted in full compliance with the Federal COVID-19 Ordinance III. These provisions are valid from 10 November 2020 until further notice.

Personal Protective Equipment
From 1 September 2020, it is mandatory for all museum personnel and visitors above the age of 10 to wear protective masks throughout Palazzo Reali.

Safety Distances
Access to the museum is managed in compliance with social distancing rules currently in force (1.5 metres between visitors). As a rule, a maximum of 30 people (including security staff and other personnel) may be present in the museum’s exhibition hall at any given time.

In order to ensure the traceability of the museum’s visitors, guests are asked to leave their contact details (full name along with a verifiable phone number or email) at the time of purchase/collection of their entrance ticket. For groups visiting the museum together, the contact details of one representative participant will suffice.

Ticketing Office
The ticketing office is provided with a protective acrylic screen. Floor signs mark the 1.5-metre distance to be maintained between visitors waiting in line to collect or purchase tickets.
Educational and cultural mediation material is distributed at the Ticketing Desk and is not reused.
Sample copies of the books and catalogues for sale at the Welcome Desk are provided on request and may be perused using the disposable gloves provided.

Hand sanitizer dispensers and disposable gloves are available at the entrance to the museum and all exhibition areas.

Visiting the Museum
Circulation of visitors between floors is regulated by means of the lift (1 person at a time if not members of the same household; 5 people at a time if members of the same household/group of people) or via the stairs. Security staff are strategically placed across the various floors in order to regulate a safe flow of visitors.

Cultural Mediation and Guided Tours
A maximum number of 5 participants per guided tour (excluding the guide) is permitted.
The group leader is responsible for ensuring the traceability of all participants.

Events are suspended until further notice.

Hygiene / Sanitation
All high-contact surfaces, handrails, door handles, lift buttons and lavatories are regularly sanitized.