Protection plan for management of the public and the personnel – Palazzo Reali venue

MASI Lugano – Palazzo Reali Venue

Opening Times

The museum is open to the public at the following times:

Closed on Mondays
Tuesday, Wednesday, Friday: 11 am – 6 pm
Thursday: 11 am – 8 pm
Saturday, Sunday, Public Holidays: 10 am – 6 pm

Protection Plan for Visitors within the Exhibition Areas

This protection plan has been drafted in full compliance with the Ordinance for the procedures to fight the epidemic of COVID-19 in the particular situation (Ordinance COVID-19 particular situation) of 19 June 2021 and will be updated with eventual corrections until the date of its enforcement. These provisions are valid from 13 September 2021 and until further notice.

Personal Protective Equipment

To access the Museum, it is mandatory, from 16 years of age, to show a Covid ceritificate - vaccinated, recovered or tested negative (within 72 hours for the PCR test, or 48 hours for the antigen test prior to the Museum visit). The certificate can be shown electronically (through the app) or printed and it will be checked along with an identity document, at the ticket office, before purchasing the ticket. In all the rooms up to the exhibition rooms, it is mandatory to wear protective masks above the age of 12. There are some exceptions for schools, the mandatory use of facemasks will start from for middle school students.

Safety Distances

Access to the museum is managed in compliance with social distancing rules currently in force (1.5 metres between visitors). As a rule, a maximum of 60 people (excluding security staff and other personnel) may be present in the museum at any given time.


All high-contact surfaces, handrails, door handles, lift buttons and lavatories are regularly sanitized.

Visiting the Museum

Circulation of visitors between floors is regulated by means of the lift (1 person at a time if not members of the same household; 4 people at a time if members of the same household/group of people) or via the stairs. Security staff are strategically placed across the various floors in order to regulate a safe flow of visitors.

Cultural Mediation and Guided Tours

The Museum organises guided tours for a maximum of 15 people. Guided tours reserved for schools that are in presence, or for children and teenagers born from 2001, can exceed this number.

The representative of the group should ensure the traceability of the participants, if they are below 16 years of age.


Events are suspended until further notice.